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SLA Discussion

  • Project intake approach
    • In some ways Big Shoulders is agnostic in regards to project intake approach; We manage everything from sophisticated, automated requests. Which come in and demand confirmation of being received along with a response timer to confirm how long it takes to respond?

      On the opposite side of the spectrum we go all the way down to phone calls and text messages in the middle of the night from international clients hoping to receive services like live broadcasts with as little as two hours’ notice.

      We respond to systems like Beeline including iPayables, Cognizant Catalyst , GXS TradingGrid, Vendor Portal Sears, Viacom The Swim, etc. We plan on using the Beeline system to initiate projects and assignments specifically.



Transition Plan